7. Norway National Library ROI Study

  • 1st national study
  • Challenge - how to value services which are not exchanged for money
  • Resulted in $4 benefit for every $1 invested, similar to US studies
  • Demonstrated both direct and indirect valuation
       40% value of direct use by self or family
       20% value of future anticipated direct use
       40% indirect value for community
  • Property rights
       94% deserved access to library
       60% actually used library